FAQ's
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What is the turnaround time for printed product?
Varies by product but usually between 2 to 4 business days.
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Do you accept all major credit cards?
Yes, and online payments are accepted, too.
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Do you deliver? If so, how much does it cost to deliver?
Yes, we do deliver in the local area at no charge. Shipping or delivery outside of the local area would be based on actual costs.
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Do you charge for rush ordering?
If we can accommodate in our schedule we try not to, however, if we do have to it will depend on the job and what is required to meet your timeline.
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Is there a cost breakdown for the more you buy?
Yes, the more you order there are quantity breaks.
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How long do design proofs take?
It depends on the complexity of the design required.
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Do I have to pay up front for services?
We require a 50% deposit balance on delivery
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What is your order cancellation policy?
If you need to cancel and no work has taken place, there is no fee. If you cancel, costs for work done up until the cancellation request will apply. If the job is printed and you cancel, full payment will be due.
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What if I want to change something on my order after I have placed if or approved the proof?
If you make a change prior to final approval, there is no charge for multiple proofs. If you make a change after final approval or production beginning, there will be charges incurred.
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What is the client's involvement in the design process?
The client is involved in the entire process, from initial consultation to proof revision and approval.
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